PRIVACY POLICY
Radhey Sarees respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains what information we may collect, why we use it, how we share it, and the choices available to you when you visit our website or place an order.
1. About Us
Radhey Sarees is an online saree retail business operated by a sole proprietor in India.
Email: radheysareespvt@gmail.com
Phone / WhatsApp: 7041393037
For privacy-related questions or requests, you may contact us using the details above.
2. Information We Collect
Depending on how you use our website, we may collect the following information.
A. Personal and Contact Information
When you place an order or contact us, we may collect:
Full name
Mobile number
Email address
Billing address
Shipping and delivery address
Other information you voluntarily provide in a customer enquiry
B. Order and Transaction Information
We may collect or maintain information relating to:
Products ordered and order history
Order confirmations and delivery status
Payment status and transaction references
Refunds, cancellations, exchanges, and customer complaints
Online payment card details and other sensitive payment credentials are generally handled by the relevant payment service provider. We do not intend to collect or store full card credentials or payment passwords through our own systems.
C. Technical Information
When you visit our website, certain technical information may be collected by our hosting provider or website infrastructure, depending on the services and settings in use. This may include IP address, browser type, device information, access logs, and information about website activity.
D. Cookies and Similar Technologies
Our website or its service providers may use cookies or similar technologies to support website functionality, security, and user experience.
The cookies and technologies actually used will depend on the website configuration. If analytics, advertising, or other optional tracking tools are introduced, we will address any applicable notice and consent requirements.
3. How We Use Your Information
We may use personal information for the following purposes:
Processing and confirming orders
Arranging payments, shipping, and delivery
Contacting you about orders, delivery issues, cancellations, or refunds
Responding to enquiries, complaints, and customer support requests
Preventing fraud, unauthorised activity, and misuse
Maintaining business, accounting, tax, and transaction records
Operating, securing, and improving our website
Meeting applicable legal and regulatory obligations
We will not use your information for purposes that are incompatible with applicable law.
4. How We Share Your Information
We do not sell your personal information to third parties as a business practice.
We may share information where reasonably necessary with:
A. Website Hosting Providers
Our website is hosted using services provided by Hostinger. Website information may be processed through its infrastructure in accordance with the applicable service arrangements and privacy terms.
B. Payment Service Providers
Where you make an online payment, relevant information may be shared with the payment gateway or payment service provider to process the transaction, verify payment status, prevent fraud, and handle eligible refunds.
C. Delivery Partners
We may share your name, phone number, delivery address, and necessary order information with courier or delivery partners so that your order can be delivered.
D. Professional Advisers and Authorities
We may disclose information to accountants, legal advisers, government authorities, regulators, law enforcement agencies, or other parties when required or permitted by applicable law.
E. Business Transfers
If the business or its assets are transferred or reorganized, information may be transferred where legally permitted and subject to applicable privacy obligations.
Third-party providers may process information according to their own terms and privacy policies.
5. Data Security
We take reasonable measures appropriate to our business and the services used to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
However, no internet transmission or electronic storage method can be guaranteed to be completely secure.
If a personal data breach occurs, we will take appropriate steps in accordance with applicable legal requirements.
6. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, dispute resolution, accounting, tax, and legal compliance.
Some records may need to be retained for a longer period where required by law. When information is no longer required and there is no lawful reason to retain it, we will take appropriate steps to delete it or otherwise dispose of it securely.
7. Your Privacy Choices and Rights
Subject to applicable law, you may contact us to:
Request information about personal data associated with you
Request correction of inaccurate information
Request deletion of information that is no longer required or that we are legally permitted to delete
Withdraw consent where processing relies on consent and withdrawal is available
Raise a concern or complaint about how your information is handled
Some information may need to be retained to complete an order, meet legal obligations, or establish, exercise, or defend legal claims.
To submit a privacy request, contact radheysareespvt@gmail.com or 7041393037. We may need to verify your identity before acting on certain requests.
9. International Processing
Our website hosting or other service providers may process or store information in locations outside your state or country, depending on their infrastructure and service arrangements.
Any such processing or transfer will be subject to applicable legal requirements.
10. Legal Compliance
We handle personal information in accordance with applicable Indian laws and regulations. This includes applicable data protection, information technology, consumer protection, and other legal requirements as they come into force and apply to our operations.
Where the Digital Personal Data Protection Act, 2023 and its implementing rules apply to a particular activity, we will handle personal data in accordance with the applicable requirements.
11. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices, services, or legal requirements.
The revised policy will be published on this page with an updated “Last Updated” date. Please review it periodically.
12. Contact and Privacy Complaints
For privacy-related questions, requests, or complaints, contact:
Radhey Sarees
Email: radheysareespvt@gmail.com
Phone / WhatsApp: 7041393037
Thank you for trusting Radhey Sarees with your information.